Hospitality is
an operation. So we built the AI-powered PMS that thinks that way.
Gried connects reservations, guests, cleaning, staff, owners, finance, statements, contracts and channels with AI grounded in operational context — and brings the operation to the host's dashboard, the owner's phone and the staff's pocket. Everyone stays one step ahead of every check-in, cleaning and 11pm message.
Gried puts the host at the center — empowering them to lead operations efficiently and effectively.
One system, every role.
Reservations, guests, cleaning, owners, contracts and channels share state. Every role sees what they need, on the device they already use.
AI that knows the operation.
Every AI action knows the reservation, the unit, the rules and the open tasks. Typed variables and answers grounded in context.
Humans keep control.
AI drafts. Operators approve. Every change is logged with who, when and why. Every automation is announced.
Visible to everyone in it.
Owners see what's happening on their properties. Staff see what's expected, with evidence. Guests get accurate, grounded answers.
One step ahead of the operation — today, tomorrow, the week ahead.
Every check-in, cleaning, conflict and queued message surfaces before it becomes a 9am fire. Owners see what's happening. Staff see what's expected. The operation is visible to everyone in it.
Every unit on one grid
Reservations, check-ins, check-outs, empties, maintenance — confirmed, busy, cancelled. The whole operation on one screen, color-coded by state.
Slice it the way you think
Filter by date or future date, property, check-in or check-out, empty or busy — see exactly the question you're holding in your head.
Act from the grid
Click any empty night to create a direct reservation. The calendar is where the operation happens.
AI that knows the reservation. Operators who keep control.
Every draft is grounded in the reservation, the unit, the rules and the open tasks. Operators approve before anything sends. Every change is logged with who, when and why.
Grounded drafts
Replies built from the reservation, house rules, the message history and the operation's global policies.
Approve before every send, by default
Every AI action can require a human approval. Every change is logged with who, when and why. Every automation is announced.
One rule, every reservation
Each rule references concrete operational fields — check-in time, payout %, cleaner SLA — with the actual value from each reservation. The same rule, applied identically to one unit or five hundred.
Readiness with evidence.
From checkout to the next check-in, every unit moves through host-configurable steps — from cleaning to routine inspections — with each state updated by the staff member responsible. If a unit isn't ready and its check-in is approaching, the host gets an alert. Photo evidence stays on record as backup for any situation that might arise.
- Linens
- Kitchen
- Bath
- Inspection
- Linens
- Kitchen
- Bath · photo
- Inspection
- All
- —
- —
- —
- Linens
- Kitchen
- Bath
- Sign-off
Auto-generated tasks
A checkout creates a turnover task with checklist, photos required and SLA — assigned by zone or cleaner.
Evidence and sign-off
Photos and notes attach to the task. The unit flips to Ready only after sign-off — or after AI matches the checklist.
Pre-arrival readiness
Each upcoming check-in shows: unit state, blocker tasks, ETA. If it won't be ready, the operator knows by 9am.
Operations that run themselves — with the host on every decision.
Trigger-driven rules send guest messages, write guest reviews and assign tasks the moment the operation needs them. Set them globally, per property or per reservation — with conditions like minimum stay. Every automation is visible, approvable and audited. The host stays in command of what runs.
Guest messages on time
Welcome, door codes, mid-stay reminders, post-stay follow-ups. Drafted from the reservation context, scheduled to the minute, sent once the host approves the rule.
Guest reviews written automatically
After checkout, Gried writes the host's review of the guest from the stay context — and posts it on the channels you allow. Approve the rule once; it runs on every reservation that qualifies.
Tasks that materialize themselves
Checkout creates the cleaning task — SLA, photos required, assigned by zone or cleaner. Same engine for maintenance, inspections and any operational follow-up.
Scope and conditions
Set every automation globally, per property or per reservation. Gate it on minimum stay, channel or guest type. Every job logged with who, when and why; pause any rule with one click.
The operation goes where every party already is.
Owners check the portfolio from the phone in their pocket. Cleaning and maintenance staff each get a role-specific queue with checklists and evidence. The host runs the operation from the dashboard. Same operation, every role, every device.
For owners
Portfolio at a glance. Statements when they're ready. Performance over time. Share by link with co-owners. iOS and Android.
For cleaning staff
Today's cleaning queue. Checklists with tap-to-complete. Photo evidence on every turnover. Routes between properties. Offline-safe for low-signal stays.
For maintenance staff
Open work orders by zone. Routine inspections with checklists. Photo evidence on every task. Schedule visible alongside other staff.
For the host
The control room. Multi-channel calendar. Reservation drill-down. AI approvals. Reports. Web on every device.
Channel coverage that stays inside the operation.
Native two-way sync where the channel supports it. Manual rules everywhere else. Whichever channel the guest paid through, the operation behaves the same way.
When the operation is legible, everyone in it wins.
The impact, on every party in it.
Guests
Quick, detailed and accurate responses. Answers grounded in the context of their stay.
Owners
Transparent reports. On-time payouts. Visibility into what's happening on their properties.
Staff
A clear task queue with evidence. The week ahead at a glance. Visibility into their earnings.
The business
Automated operations free time for strategy. Better reviews, more direct bookings, room to grow — and stronger finances over time.
Stop running the operation
from seven open tabs.
Gried is rolling out to property managers who believe hospitality is an operation. Request access and we'll scope a migration with your team.
Request a demo